• We attempt to process every order and ship it within 24-48 hours. Your order should get delivered within 3-7 business days depending on your location in India.
• Delivery may take longer due to weekends, festivals & public holidays, delays on behalf of courier partners, political disruptions, and other unforeseen circumstances.
• In addition to the above, owing to the COVID-19 situation, there could be some unforeseen disruptions/ local restrictions. Hence, no TAT can be adhered till the COVID-19 situation prevails.
• The cost depends on our delivery partner, weight of the packaging and distance for shipping. Usually it is calculated during checkout on our website. However we can ship to any part of the globe once you have placed an order.

Note:

For the purpose of providing the Services and for other purposes identified in this Policy, Body Science Skin & Hair Clinic will be required to collect and host certain data and information of the Users. Body Science Skin & Hair Clinic will be committed to protecting the personal information of users and takes all reasonable precautions for maintaining its confidentiality.

• We allow order cancellation before your order is processed. Once the order has been processed, & shipped, we cannot cancel the order.
• You can get in touch with our Customer Care team with your order number to raise a cancellation request.
• Cancellation duration takes typically one day after confirming cancellation by contact us.

• In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.

• Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

• Refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.